Hosting & support

A comprehensive offering

Our hosting and support service has been deemed as "excellent" by our clients. We host a variety of sites from high traffic microsites to complex e-commerce & transactional sites.

Your hosting & support partner

We believe in long term partnerships with our clients and our in-house team can offer you different levels of hosting & support depending on your requirements. Our enterprise level private cloud or our serverless cloud hosting solutions can offer you the flexibility and peace of mind that you need.

We take security & GDPR very seriously as do our clients – our hosting and security provisions are annually audited by some of our larger clients and we always pass with flying colours. We have several hosting environments including a full SAQ-D PCI-DSS compliant solution. By working with us, we take the pain out of dealing with a provider separate to your website agency, as we take full responsibility for any issues or performance enhancements you are looking to make.

As well as hosting the websites and apps we have developed, we have also successfully migrated several sites from other agencies into our environment and taken over the ongoing hosting and support.

Our support service

We pride ourselves on providing an excellent support service to our clients. No matter how big or small a piece of work is, we believe that you should be given the best possible levels of support, making sure we are responding to you quickly and accurately. Our support development team always emphasises future-proofing, making sure that the work that is done is robust and long-lasting.

Be it upgrading a site or product to the latest version, dealing with issues, secure infrastructure support or small changes to your existing websites, our support team is highly experienced and flexible, making sure your digital assets are maintained to the highest standards.

We support a mixture of sites that we have built ourselves and inherited from other agencies. The majority of our new sites have been built using the latest Umbraco CMS.

More than just hosting and support

Working as partners with you, we would look to take a proactive approach to your website and wider digital assets. The digital world doesn’t stand still and neither do we. We believe in taking a continual test and learn approach to the work we do, working with your in-house teams to recommend improvements and enhancements based on site analysis and data and our extensive experience.

Regular face-to-face meetings with key team members will help to ensure both the day-to-day is running as smoothly as possible, while also ensuring you are ahead of the curve.

WPN Chameleon have worked with NSPCC for number of years and we’re really happy with the service we receive, and the relationship we have built between our organisations.